Ynys Faelog

9 Customer Reviews

• "Not enough wine glasses, not enough dinner plates (for 12 guests)."

  Only half the toaster worked and the hot tub never got hot enough despite 7 hours of continual heat that was extremely laborious. Such a shame as this is a 5 star venue let down by easily fixable shortcomings.

  Reviewed by Jeremy3.4★Nov 2024

• "A lovely weeks stay at Ynys Faelog."

  The house is beautiful and very well decorated. Plenty of space for our party of 7 adults, a baby and 2 dogs. The outdoor space was perfect for our dogs to roam and explore. A few issues: - the kitchen doesn’t appear to have an extractor fan. This caused a problem whenever we cooked on the hob (which was daily). This in turn set off the smoke alarms. This was a real nuisance as not only did we have a young baby who was awoken by the alarm, we had to have the patio doors open after cooking to waft any smoke away. This would have been ok in summer but it was winter when we have stayed and cold. We had elderly people in our party so it wasn’t really ideal. We did call Sykes half way through our stay to ask where the extractor fan was (we worried it was something obvious we were missing) they promised to contact us back once speaking with the owner but we never heard. This seems to be quite a major design fault. - the kitchen lacks some basic cooking equipment, measuring jugs and casserole dishes to make things such as a lasagne for example -if you are using the travel cot provided you need to take your own mattress for it. The mattress with the cot is more of a lining for the bottom and it’s very hard and thin - Definetly not suitable for a little one to sleep -the main bathroom shower did not drain well - which one day almost flooded the hallway. We did find the plug hole was full of hair and gunge. - the master on suite shower was really really cold. The heating thermostat on the outside would only let this be turned up to 17 degrees. Again, unsure if this would be warm if it had been the summer One other issue was that there was no direct number to contact the owner to ask basic questions such as these. There was also no message owner facility on the app. All queries had to be called through to Sykes direct which wasn’t ideal and as noted above, we didn’t get a resolution

  Reviewed by Lucy3.8★Nov 2024

• "We had an amazing weekend, the house is beautiful and decorated to a high standard."

  The only issue was the difficulty in warming up the hot tub and we were unable to use it despite our efforts on two nights. Stunning location but difficult to access with a wheelchair when the tide was high .

  Reviewed by Maureen4.4★Sep 2024

• "House was just right for our needs ."

  Would recommend owners deal with another let company …….one that operates on a more personal level and doesn’t send emails during the stay which if they answered their phone more could have been dealt with before arrival .

  Reviewed by Frances4.4★Aug 2024

• "Fabulous property in a wonderful location, would like to come again for longer!"

  Reviewed by Terry5.0★Jun 2024

• "We absolutely loved staying at this property and everything was perfect."

  There were two things we would like to feedback though: The absence of any kind of folder with key information in about the property and its amenities presents some challenges. For example knowing how to turn the heating off and how to operate the hot tub. It would be in the owners interests from a sustainability perspective to provide this info. Secondly we were very surprised to find the late one night the footpath which is supposedly accessible at all time was submerged with the tide. Perhaps due to a full moon it was an exceptionally high tide. Nonetheless it is advertised as accessible at all times via footpath. We had 2 friends who had come for dinner and were unable to get off the island that night and had to stay to 5am. I appreciate that your listing wouldn’t want to give the impression it’s not accessible but again if there were a folder of key information it could be noted that occasional exceptional high tides may mean the footpath is inaccessible

  Reviewed by Kate3.8★Oct 2023

• "We enjoyed our stay here, the house was beautiful with stunning views, and was well equipped."

  The beds were comfy, lovely furniture, and the house was cozy and warm. The house itself was very clean, however the hot tub unfortunately was not. We had no pre warning that the tub was drained and the expectation was to fill it. This wasn’t really as issue as it filled quickly, but we did have to clean it before use as it hadn’t been done, something I don’t expect to have to do given the cost of the holiday home. I also had issues locating the hot tub starter pack. We waited for assistance from the house keeper for a few hours, and when I called to chase up, was directed to wood which had been left in the rain and was no use. I purchased logs, kindling and fire lighters myself. After our holiday I was told if I had receipts then I would be reimbursed. Had I known this before and not after the holiday, I would have kept them. The property itself was immaculate, and I could not fault the cleaning inside. I understand how difficult it must be to clean such a large home in a short space of time, and credit where it’s due, it was spotless inside. Reading a previous review, I agree the house would benefit from a manual , we muddled through just fine but normally expect a go to guide on how to use the appliances, hot tub, Wi-Fi etc. I did query this and was sent a link on the use of the wood fired hot tub which was great, but again, it would save visitors time if this info were readily available. We enjoyed our stay, and had it not been for the handling of the some of the above raised, would probably have booked again for our annual Christmas holiday as it was a lovely house. As a regular customer with Sykes, I’m disappointed.

  Reviewed by Lucy3.8★Oct 2023

• "Beautiful house and setting , fabulous weekend had by all , exceeded our expectations"

  Reviewed by Kathleen5.0★Sep 2023

• "Absolutely fantastic place would definitely recommend to everyone I know."

  Just one little thing but only little maybe a a little welcome book with things like WiFi etc would be handy. Apart from from nothing was at fault. Such an amazing place

  Reviewed by liam5.0★Jun 2023

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